DUDE.

If you can't read my profile and give me a notecard with your transaction # when you have issues I CAN'T GUARANTEE THAT I'LL HELP YOU.

There is about an 80% chance I may crash when I log in thus losing your IM, name and problem. There is a 100% chance my IMs will be capped within 6 hours of logging off the game. I can't even promise that I will log in everyday.

NOTECARDS MEAN I'LL ALWAYS GET YOUR MESSAGE.

If you can get to my profile to send the IM then why not take the 5 seconds to read what the profile says. I don't want some pain in the ass complaining that I suck at customer service because they fail at reading.